Everybody knows the feeling that creeps up on you when you have to wait minute after minute whilst calling with a customer service. It’s rarely satisfying when they can’t seem to find your data or aren’t able to help you the way you’ve expected. Insurance company Ditzo launches social customer service 3.0 via Whatsapp. Via WhatsApp you have all your documents in one place. Ditzo can thoroughly investigate what kind of problem or question they are dealing with so they can easily schedule a call-back appointment and give all the answers you were looking for.